Now I'm not one for going on rides, I don't like roller coasters but after much reassurance and many, many drinks the night before with my sister, I agreed that I would go on their new ride, The Smiler. We had fast-track tickets for it so I wouldn't want them to go to waste.
So my husband Simon, sister Kelly, her husband Neil, the 2 boys and I all set off in my sisters car for the 2 hours journey down there for the thrill ride of our lives, I just didn't know that was going to happen in the car park.
Parking in one of the back car parks so it wasn't as busy, we got out and started getting the pram put up. The car needed pulling forward a little so whilst Neil did this, we all proceeded to move to just behind the car next to us so we could get the pram up and everything packed in ready to go. Thomas was bored of waiting and so sat on the floor whilst we did this.
Anyway, we started walking towards where the signs were pointing, only to see, out of the corner of my eye, the car we had just been standing behind, reversing but very fast and so, so close to us. We had only just started walking away from the back of it. I turned round to see that the car was rolling unmanned speeding towards some huge bricks which surrounded the car park.
|The car after it had crashed and how far it had gone from where it was parked|
Whilst I was shouting to everyone that there was no one in the car, flashing in front of my eyes was the fact that my children and all of us were just behind that car. Thomas was sat just behind it, Charlie in his pram and if that car had started rolling 10 seconds or even 5 seconds earlier, they would have been hit.
But then I got angry! Who was there to help us? Where were security patrolling the car parks? What happens in an emergency? Nowhere, no one, nobody was there! No Alton Towers staff, no one patrolling the car parks to make sure everything was ok. What if that car had have hit one of my children? Who could I run to for help? The nearest thing to us was the hotel 5 minutes away or the trains which take you to the entrance but in an emergency, if my child was laid in the road, no one was there!
And then what? We got to the trains and told a member of staff. Was he sympathetic? Did he ask if we were ok? If anyone was hurt? NO, he didn't... 'oh I'll report it' is exactly what he said and then off he walked away from us. He didn't care, they didn't care, as long as they had our money they could give a crap what happened to us.
I was fuming by this time, so shocked that such a big place like Alton Towers wasn't bothered about its customers and a bit upset thinking about what could have happened.
This ruined our day, and although we did go in and still enjoyed ourselves inside the park, the fact that I was so wound up by what had happened meant that my nerves were shot to pieces and I didn't go on anything, not one ride. Oh no wait, I went on the horse carousel with Charlie and Thomas but I mean the big rides.
I'd spent all week mustering up the courage to go onto The Smiler and the whole host of other thrill rides which we had gone into with the intention of doing everyone, buying the FastTrack Platinum tickets at £90 each (that's £360 for all 4 of us!) so we could beat the queues and take it in turns to go on each ride.
But no, nothing, none of them. I went on nothing, so upset about what had happened in the car park, I just couldn't get it out of my head. Kelly, Neil and Simon did go on The Smiler, which they said was a fantastic ride, but I just couldn't, I spent the whole day shaking with fear thinking about it too.
I'm so upset that not only did it ruin our day but Alton Towers did nothing to help us, weren't even bothered when we reported it and even when we got back to our car at 5pm, had only stuck on note on the cars windscreen which said something about its rear wheel arch being bent.
I know that obviously it was the drivers fault for not securing the handbrake before laving the car but surely Alton towers should have some sort of staff on the car parks in case of emergencies. What would they have done if any of us had been hit? Probably left us there with no help at all. Well thanks Alton Towers, thanks for a day that was scary for all the wrong reasons!
Note: I will be doing another post with photos and about our actual day out in the theme park but for now I'll leave you with this.