Sunday, 23 June 2013

Alton Towers: Shock, Shock, Horror!

Now I'm not one for going on rides, I don't like roller coasters but after much reassurance and many, many drinks the night before with my sister, I agreed that I would go on their new ride, The Smiler. We had fast-track tickets for it so I wouldn't want them to go to waste. 

So my husband Simon, sister Kelly, her husband Neil, the 2 boys and I all set off in my sisters car for the 2 hours journey down there for the thrill ride of our lives, I just didn't know that was going to happen in the car park.

Parking in one of the back car parks so it wasn't as busy, we got out and started getting the pram put up. The car needed pulling forward a little so whilst Neil did this, we all proceeded to move to just behind the car next to us so we could get the pram up and everything packed in ready to go. Thomas was bored of waiting and so sat on the floor whilst we did this. 
Anyway, we started walking towards where the signs were pointing, only to see, out of the corner of my eye, the car we had just been standing behind, reversing but very fast and so, so close to us. We had only just started walking away from the back of it. I turned round to see that the car was rolling unmanned speeding towards some huge bricks which surrounded the car park. 

The car after it had crashed and how far it had gone from where it was parked

Whilst I was shouting to everyone that there was no one in the car, flashing in front of my eyes was the fact that my children and all of us were just behind that car. Thomas was sat just behind it, Charlie in his pram and if that car had started rolling 10 seconds or even 5 seconds earlier, they would have been hit. 

But then I got angry! Who was there to help us? Where were security patrolling the car parks? What happens in an emergency? Nowhere, no one, nobody was there! No Alton Towers staff, no one patrolling the car parks to make sure everything was ok. What if that car had have hit one of  my children? Who could I run to for help? The nearest thing to us was the hotel 5 minutes away or the trains which take you to the entrance but in an emergency, if my child was laid in the road, no one was there!

And then what? We got to the trains and told a member of staff. Was he sympathetic? Did he ask if we were ok? If anyone was hurt? NO, he didn't... 'oh I'll report it' is exactly what he said and then off he walked away from us. He didn't care, they didn't care, as long as they had our money they could give a crap what happened to us. 

I was fuming by this time, so shocked that such a big place like Alton Towers wasn't bothered about its customers and a bit upset thinking about what could have happened. 

This ruined our day, and although we did go in and still enjoyed ourselves inside the park, the fact that I was so wound up by what had happened meant that my nerves were shot to pieces and I didn't go on anything, not one ride. Oh no wait, I went on the horse carousel with Charlie and Thomas but I mean the big rides.
I'd spent all week mustering up the courage to go onto The Smiler and the whole host of other thrill rides which we had gone into with the intention of doing everyone, buying the FastTrack Platinum tickets at £90 each (that's £360 for all 4 of us!) so we could beat the queues and take it in turns to go on each ride. 

But no, nothing, none of them. I went on nothing, so upset about what had happened in the car park, I just couldn't get it out of my head. Kelly, Neil and Simon did go on The Smiler, which they said was a fantastic ride, but I just couldn't, I spent the whole day shaking with fear thinking about it too. 

I'm so upset that not only did it ruin our day but Alton Towers did nothing to help us, weren't even bothered when we reported it and even when we got back to our car at 5pm, had only stuck on note on the cars windscreen which said something about its rear wheel arch being bent.

I know that obviously it was the drivers fault for not securing the handbrake before laving the car but surely Alton towers should have some sort of staff on the car parks in case of emergencies. What would they have done if any of us had been hit? Probably left us there with no help at all. Well thanks Alton Towers, thanks for a day that was scary for all the wrong reasons!

Note: I will be doing another post with photos and about our actual day out in the theme park but for now I'll leave you with this.

28 comments:

  1. :( What a horrible experience for you :( I hope you've complained to the park? At the very least I think there should be phones with direct lines to park services in the car parks, there is obviously a need.

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  2. :( what a horrid experience there should have been some attendant there somewhere, i hope you have complained to the park again after you got home , its just so wrong of the park not to care about people safety hope your all ok x

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  3. omg! , 1st i want to say that i am glad non of u were hurt!!, but what an awful thing to happen on what was meant to be a fun day :-( i would deffo think about forming a complaint to Alton Towers, i think they need to train their staff how to be polite and how to deal with people , because from what i have just read, they couldn't give a toss :-(

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  4. Blimey what an awful experience. And they really SHOULD have staff nearby and patrolling the carpark. That is dreadful. Puts me off going to be honest.
    I am so glad you are all ok and no one was hurt. x

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  5. What an awful experience for you all. Thank goodness no one was hurt. Disgusting that staff at Alton Towers were so blase about it!!

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  6. what a disaster, when you had planned a nice day out too.I know it wont make up for it totally but you want to complain to get a refund, your day was ruined.I am glad no one was seriously hurt.

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  7. omg :O I am utterly disgusted
    glad you are all ok xxxx

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  8. How scary. Not surprised you were shaken. I hope they now sort the issue out. And the extortionate entry prices. It's like the price of a holiday if a family go in! Xxx

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  9. My goodness, this sounds awful! I can imagine that your nerves were sky high. Not good at all when large companies/places don't have little things like car park attendants or something in place. I'd email the park hun or something and just let them know your concerns and complaints etc. Glad everyone is ok though!

    Gem x
    http://gemsi2011.blogspot.com
    @GemsGemz86

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  10. I am glad you are all OK and shocked to read about lack of emergency procedures

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  11. gosh how scary :(
    and how rude of the staff at Alton Towers, sorry to hear your day was ruined.
    http://www.joannavictoria.co.uk/

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  12. That's so awful what happened! :( A runaway car killed a lady right outside where I used to live, it was very scary indeed! :( I'm so glad you were all safe, and hopefully Alton Towers can reconsider how they run their car parks in the future, I can't believe they were so rude to you, especially after you'd had such a terrible shock! xx

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  13. Oh my goodness. What an awful start to your what should have been a fab day out! Are you going to be put in a formal complaint to Alton Towers regarding the lack of security on the car park? x

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  14. I think that if you raise this issue with the company that insure Alton Towers for Health and Safety issue, you will find that they will also be concerned that they are not taking reasonable action to ensure the safety of their customers. Whilst the car was not their responsibility - what goes on with regards Health and Safety on their premises is!!! Therefore, you are correct in saying that there should have been a member of staff on the car park, to assist, just in case of emergencies, for security, or queries or just because it happens to be good customer service. Make your point on Trip Advisor too!!!!

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  15. omg im so sorry you had such an awful time. and that your little one couldve got hurt doesnt even bare to think about! make sure you make a very strongly worded complaint!

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  16. That's awful! thank god no one, especially the boys were hurt!

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  17. What a scary experience! Glad you're ok though!

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  18. I'm so glad everyone is unhurt. I'm sure it did shake you up, it would have shaken me up too.

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  19. Omg! So scary, just glad no-one was hurt :)

    Just popping over from Friday Chaos Blog Hop!

    Emma x
    Handbags To Change Bags - Mummy & Lifestyle Blog

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  20. That is awful. They should now take some sort of action in case something happens again which could result in far more serious consequences.

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  21. Hi was just about to comment on this when I realised I already had,;) Hope you got over this awful experience :) Julie Perry x

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  22. what a nightmare! Glad you are all safe and well, it's disgusting that nobody was there to help. I bet there was someone there to take your money though! Too many places put profit before people.

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  23. wow that's terrible, have you complained since you got home, I would be sending a ranty email

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  24. goodness me, what a scary thing to happen, so glad you were all safe, but it really does shake you up.

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  25. Nicola Lynch17 July 2013 08:36

    Oh gosh, this is horrible, I'd have been the same as you, shaking all day with fear of what could have happened. You'd think somewhere like this would have people around , and at lest would have scared when you reported it :-(

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  26. That happens several times a day at Alton Towers. Staff there is used to those reports so I can understand the no concern you got. However, every time I go to the park there is always staff or security around the car parks. Also, perhaps you should be watching your children and teaching them to stay with you, not sit on the ground behind a car.

    For it to ruin your whole day is your problem that you had not Alton Towers and to me it looks like you just want to whine to get something for free.

    I love how nobody takes personal responsibility for anything and also so quick to blame someone else.

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  27. I was hit by a car in Alton towers car park and suffered a broken leg. The police arrived before the staff but when they got there they did help by directing traffic. I feel there should be more staff as one could have told the driver to slow down therefore they would have been able to stop in time.

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